Frequently Asked Questions

Account

How old do I need to be to purchase Osmosis products?

You must be of legal age in your province to purchase from Osmosis. This means:

18+ in Alberta, Manitoba and Quebec
19+ for the rest of Canada

You are required to provide government issued photo identification to verify your age.

How do I reset my password?

To reset your password, go to the account/login page. On the login form, click the link that says “Lost your password?” 

How can I refer a friend?

Anyone over the age of 19 is welcome, but if you send your friend a coupon, they get 20% off their first purchase – plus you get $10 in points!

Products

I can’t find the product I am looking for on the website.

If you are looking for a product that you cannot see listed, please contact us.

Have a recommendation? We’re always working on new products. We love to hear what you think.

Ordering

When will my order be processed?

Orders are typically processed within 1 business day of receiving payment but may take up to 2 business days depending on stock and order volume. Orders paid for by 12pm PST will ship same day*. If you order/submit payment late on a Friday it likely won’t be processed until Monday. Occasional disruptions in shipping times may occur due to unforeseen circumstances. If you need to rush your order, please submit in the order comments and we will do our best to accommodate. 

Does Osmosis accept returns?

All orders from Osmosis are final sale. If you have an issue or concern with your order, please contact us.

Does Osmosis offer discounts?

From time to time Osmosis products will go on sale. There are also many discount codes floating around… can’t find one? Email us and we’ll help you out. You can also earn discounts through our points program – see below for more details!

Payment

What methods of payment does Osmosis accept?

Currently, payments are accepted through Interac E-Transfer. We are working to make other payment options accessible to you.

How do I pay for my order?

Please see your banking provider for details on how to use Interac E-Transfer with your account.

  1. All payments are to be sent by Interac e-transfer to the email provided after checkout.
  2. Use your unique password provided.
  3. Include your order number in the comments section of your Interac e-transfer. Please do not include anything else.
  4. Your payment will be auto-deposited. 

Your order will be shipped once we have processed your payment.

Shipping

Where does Osmosis ship to?

Osmosis ships within Canada.

What is the cost of shipping?

Regional Shipping to British Columbia, Alberta and Saskatchewan is $15.60-$20 depending on shipping option selected. Regional shipping is free with orders over $100 (before tax).

National Shipping to everywhere else is Canada is $26-$30 depending on shipping option selected. National shipping is free with orders over $110 (before tax).

How long will it take for my order to arrive?

Orders are shipped via Canada Post and take 2-8 business days to arrive depending on shipping selection at checkout. NOTE : Orders over $300 may be sent with Signature Required

Can I track my order?

Yes. All packages are shipped with a tracking number. This is emailed to you after your order is processed. You can also find your tracking number in the order details on your account page.

Points

How does the Osmosis points program work?

Osmosis offers points for each purchase with completed payment, equivalent to 3% back.

To earn: Each dollar spent earns you 3 points.

To redeem: Every 100 points redeemed discounts $1 off your order total (not including tax and shipping).

How can I earn points?

Method #1 – Purchase products. Each dollar you spend earns you 3 points.

Method #2 – Review a product (you must have purchased a product to review it). You earn 300 points for each product review ($3 discount).

Method #3 – Refer a friend. Every friend you refer who successfully purchases a product earns you 1000 points ($10 discount).

Method #4 – Write a testimonial. We welcome each user to write a testimonial to support@doseosmosis.com – once reviewed you will receive 1000 points ($10.00 discount) for your testimonial. A testimonial reward is only available once every 6 months and is only available to verified purchasers of Osmosis products.

Can’t find the answer you are looking for?

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